Refund policy

No refunds or returns on custom pieces.   For non custom orders, if you are not 100% happy with your jewelry, you are welcome to contact us within 30 days of delivery to request a return or exchange. Please email us at amandacooleydesigns@gmail.com  and we will guide you through the process. 

After we have provided you with the return address, please return your items within seven (7) working days. Items returned after seven days will not be eligible for an exchange or refund. 

Return/exchange broken or defective item(s):  You must attach a picture that clearly shows the broken/defective items and describe the issue(s) with your item. Please let us know if you cannot send a picture and we’ll be happy to help.

You will be responsible for the shipping fee on sending the item(s) back to us. However, if you decide to proceed with an exchange, we will cover the shipping costs to send the new item(s) back out to you. 

Note: To be eligible for a refund or exchange, your item must be unused and in the same condition that you received it. If you return a broken or defective item, only a partial refund can be made.

WARRANTY

All items come with a 1-month (30 days) warranty. During this period you can either return your item(s) for a full refund, get a replacement, or make an exchange. We will provide a prepaid shipping label if the defective item must be shipped back to us.  

Please note: We use genuine gemstones in our jewelry, and love the organic variations in each stone.  We  do not consider naturally occurring inclusions and “imperfections” to  be flaws, and they do not qualify for a replacement or exchange during the extended warranty period.